Service Advisor

At Triple E Recreational Vehicles we are a community of eager learners, passionate problems solvers, inspired by connections with people. Together we innovate, explore ideas and improve processes to build premier quality RVs.

JOB DESCRIPTION
Join the team dedicated to caring for customers with Knowledge, Respect, and Integrity. As a Service Advisor, you will provide outstanding customer service, manage service appointments, and ensure that warranty work/service work on RVs is properly diagnosed and repaired promptly. This role requires a strong understanding of Triple E RV systems and excellent communication skills to communicate effectively with customers and service technicians.

Key Responsibilities:
• Provide exceptional customer service by addressing customer inquiries via phone, email, and in-person daily.
• Conduct thorough walkthroughs with customers before and after service to diagnose and record necessary repairs, ensuring their understanding and satisfaction.
• Perform examinations, tests, diagnoses, and repairs on various RV systems, including electrical, plumbing, propane, appliances, hydraulics, battery charging systems, awnings, cabinetry, and general maintenance.
• Maintain accurate records of service transactions and customer interactions to ensure efficient communication and documentation.
• Coordinate and schedule service appointments and warranty work.
• Provide leadership support to service technicians, including conducting performance evaluations.
• Ensure Service Work Procedures are up to date for service technicians.
• Prepare customer invoices, quotes, estimates, and MPI quotes accurately and promptly.
• Collaborate closely with the Warranty Manager.
• Stay updated on Technical Service Bulletins, campaigns, and recalls.
• Maintain an open-minded and curious approach, eager for continuous learning and development. Consistently upgrade and learn new skills as technology advances.

Qualifications:
• Strong troubleshooting and diagnostic skills, with the ability to effectively identify and resolve technical issues.
• Skills in examining, testing, and diagnosing RVs, as well as knowledge and repair experience of both older and current Triple E RV products, will be assets.
• Ability to work in an environment where attention to detail and customer satisfaction are the highest priority.
• Maintain adherence to company policies on RV care and operation.
• Possess a good attitude, patience, self-motivation, and the ability to work independently and as part of a team.
• Advanced proficiency in the Microsoft Office Suite.
• Familiarity with Enterprise Resource Planning (M2M) software.
• Strong written and verbal communication skills.
• Ability to focus, actively listen, stay open-minded, and ask insightful questions when necessary.
• Capable of effectively managing stressful situations.
• Strong multitasking and organizational skills.
• Desire to upgrade and learn new skills as technology advances.
• Demonstrate the ability to analyze and understand information quickly.
• Demonstrate determination, resourcefulness, and a commitment to delivering the best results for Triple E.
• Ability to lift up to 20 lbs.
• Have the legal right to work in Canada.
• Valid Driver’s License.

Working Conditions:

• Monday to Friday, 7:30 am-4:00 pm, on-site. Must be able to work overtime during the peak season.
• Work in the office and on the shopfloor. The shop is bright and clean, with minor dust and moderate chemical exposure.
• Safety eyewear is required on the shop floor.

We Offer:
• Competitive wage.
• Health, Dental and Pension Benefits Package.
• Opportunities for advancement and career growth.
• You will be entitled to two (2) weeks of vacation per year at the start of your employment.

Together we:
Provide customers with an opportunity to experience joy, love, companionship, adventure, awe, comfort, connections and safety in a hand-crafted Leisure Travel Van.

Triple E RV welcomes applications from people with disabilities. Accommodations are available upon request during the recruitment process, ensuring a barrier-free experience.