Financial Services Officer (Permanent Full-Time) Vita/Sprague Branches

Financial Services Officer

Full time, Vita/Sprague Branches

Starting salary - $48,533 annually

Why should you join our team?

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good
Be better
Own it
Move forward

What will you be doing?

The Financial Service Officer FSO) is a member-focused Brand Ambassador who is responsible for personal credit granting functions, performing analysis to assess loan viability and risk, and make the appropriate recommendations.

Using advice -based sales, the FSO is also responsible to promote and cross-sell a full range of investment products including all registered and non-registered options. They recognize member needs and promote and cross-sell credit union lending and deposit services to members..

Key Responsibilities:

Identify member needs and provide a full range of credit union products and services, including loans and mortgages, deposit and investment products, accounts, lines of credit, credit cards, etc.
Recognize and/or respond to members' needs on deposit and lending services by providing information on the features, benefits and how they align with the member’s needs, referring more complex problems to the appropriate person or department.
Complete credit applications thoroughly ensuring that all relevant information is included and analyzed in supporting recommendations within established limits and procedures.

Work directly with the loans processing department and deposit centre to ensure timely and accurate administration of documentation.
Control loan delinquency through communication with the member prior and subsequent to the loan being granted. Maintain and document a systematic collection procedure for early identification and follow up of problem accounts.
Recognize and/or respond to member needs for opening, updates and closing of: Member Accounts, Term Deposits (GIC), Registered Retirement Savings Plans (RRSP), Registered Retirement Income Funds (RRIF), Tax Free Savings Accounts (TFSA), Registered Education Savings Plans (RESP) & Estates.
Operates as the primary contact for assigned members, managing the relationships on behalf of the credit union to ensure the members’ needs are met and the relationship remains profitable.
Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.
Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.

What do you need?

Grade 12 diploma
Diploma/Certificate from a recognized post-secondary institution with focus on business or finance or equivalent
Strong interpersonal and communication skills, both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Knowledge of risk management within the financial industry
Proficient computer skills

Are you ready to?

Be an ambassador for our brand, values and products
Ensure things get done efficiently
Go home each day feeling accomplished
Challenge the status quo
Build a career
Continue learning

This position will provide support to both the Vita and Sprague locations.

If you are interested in this position, apply today at accesscu.ca/careers. Application deadline is May 9, 2024.

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.